Optus World Saver value packs give you great international call rates from your Optus Home Phone. One shop considered the phone "dead on arrival". Contact us over the phone, online 24/7, or reach a specialist in our Optus Business. We'll try to keep you informed of current rates on our website. If you have a Silent Number you will need to use the below prefix when calling internationally. My problem is about billing. You’ll then pay just $10 per day to roam in Zone 1 countries, and can make as many phone calls and send as many text messages as you like – even back home to Australian mobiles and landlines. To do so, I took my Optus sim out of my handset and put it in my wallet. Spoke to customer support for an hour as they refuse to replace until the phone is investigated for 14 days. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. For Optus customers on a plan, roaming should … The three major telcos all take a slightly different approach, so if you’re looking to take your phone overseas it’s important to understand how your company handles global roaming. I don't currently have the Optus sim card, and i am oversea. Call us on 133 937 if you are an Optus customer with a medically certified life-threatening condition and you require an Optus service fault to be fixed as a priority. But the live chat doesn’t work, and I can’t find your email. We are in the process of adding new features to the ExecutiveMEET & ExecutiveMEET Plus services. Please select from one of the choices below. If you have a question or need help with your Optus service, you can contact us via messaging or through one of our other available options Optus is an Australian leader in integrated telecommunications, delivering cutting-edge communications, information technology and entertainment services. I subsequently continued to receive bills by email and again phoned from UK in February and requested a pay out fee and paid this immediately in full and was informed by Optus that my account was closed. Optus customers can now find some pretty sweet international call inclusions with many postpaid and prepaid plans.. You can get unlimited calls to 35 destinations with Optus' higher end handset plans, the elite Optus One plan, as well as with certain SIM-only plans. Study In Canada. Learn more. Solved: Go to Solution. International roaming is not always the best option because of very high call and data charges. You can call us for free on +61 2 8082 5678 from your Optus service to speak with our customer service teams between 8am and 7pm ADST or use the chat link Yeldarb has posted above. All Products - 1800 780 219. Find the best way to contact Optus Business. 0 Kudos Reply. Can you tell me how to contact with you guys? Its a free call from that internationally +61 2 8082 5678. Travel more, worry less. For more information on the plans check out the Optus website . If you wish to make a request to opt-out, you can do so at any time by letting Optus know of your request by contacting the Optus customer service line on 133 … You'll just need to activate via the App If you're having troubles, please PM us with some account info for e.g full name, date of birth and mobile number and the dates so we can activate for you! Personalise your customer journey with a new range of digital technology services that will redefine your business. Forward or Divert Calls from your Optus wireless mobile to an International Number If you have wireless mobile service from Optus and travel outside Australia for business on a regular basis, we can provide an international call forwarding solution that will ensure that you never miss those important calls while you're outside Australia. MMS) to 35 selected destinations + 2GB Roaming Data for use in selected destinations ; Includes Optus Sport subscription (data charges apply) Share your data across all eligible plans on one account Before you head overseas, ensure you have global roaming enabled on your device, then add on a Travel Pack, which you can do either online via your Optus account, through the Optus App (available in the Apple App store or for Android devices via the Google Play store), or by calling Optus from within Australia (1300 300 937). Rates may change fairly frequently due to international exchange rates and what we are charged by overseas providers. Best Phone Plan Promotion 2019. Wait a bit and try contact Live Chat again. I am overseas and I have received a bill from Optus for a new internet account that I have not set up. 0 Kudos Reply. I moved overseas from Australia to UK permanently in November 2018 and attempted to pay off and close my account prior to leaving Australia. Optus took some time to catch on to the value of international call time and tying them into an overall plan that included data and local calls, but they’ve got there now. Optus Education PVT LTD. B-1 / 638 A, Level 3 SPRING HOUSE, Janakpuri, New Delhi, Delhi 110058. Solved: Go to Solution. For services I have not used since November. We apologise for any inconvenience. 8am - 9pm (Mon - Fri), 9am - 7pm (Sat) Marketing Opt Out. Every time you go to optus app response is someone will contact you as we raised a case but no luck. Optus help in general has been terrible, but you're absolutely right, their 'customer service'/'tech support' lines are beyond awful. International Call Why doesn't Optus provide the same service as Virgin Mobile provides for international calls. Everyone enjoys hearing from their loved ones overseas, so Optus is making it cheaper and easier to call anytime, anywhere. You only have 35 countries on the list that we can call. Contact Optus customer service. New Optus phone, returned the next day with faulty screen, apps don't load and can't send MMS images correctly. Can someone PLEASE tell me how to actually speak to someone, rather than being pushed in a total loop. Recharge with Credit Card or Debit Card; Recharge with PayPal If not, please Chat with us or Message Us from your My Optus App under the Help menu. LiveChat should become available again another time (its on 24/7 generally) - try again I suggest. Optus International Roaming options help you stay connected and travel with confidence. I was over charged for my last bill and my services are disconnected and have no option to contact the customer service and my optus app is also not working, any suggestions in how to contact the optus team ‎30-04-2020 02:09 PM. $10 per day: that’s all you’ll pay for unlimited calls, SMS text messages and 50MB of daily data when you roam overseas in selected countries with an Optus Travel Pack. Optus took some time to catch on to the value of international call time and tying them into an overall plan that included data and local calls, but it’s there now. Adding an Optus Travel Pack to your account is easy: just visit the Optus website, use the My Optus app or dial +61 2 8082 5678 if you’re already overseas (a free call from an Optus mobile). Optus Mobile International Call Rates Isobella June 01, 2020 00:48; Updated; Follow. Open in Google Maps Do you have an Optus mobile? Find out how to check data usage, turn mobile data on or off and more. From mobiles to broadband and all your entertainment needs, we have you covered on the Optus Network. For international calls it may work if your dial 0011 and not +11. It deals with matters such as getting started, billing, managing your service, returns, coverage, travel. We apologise for any inconvenience. @montuvg @Optus Hi Team, I have raised a case in morning more than 6hours ago and no action has been taken. Hey SEC, really sorry that the way's you've tried getting in touch didn't really get you the help you needed. Optus makes no guarantee regarding the quality and availability of coverage or any roaming services. Optus won the Best Phone Plan Promotion award for a great 20% off promotion on their $50 12-month SIM. NT TAS; Unlimited standard international calls & text (excl. Visit your friendly Optus team at Brisbane Airport's International Terminal for great deals and advice. Optus webmail is your free email service and your own username@optusnet.com.au address you can use on: This online service for webmail has all you need including: Mail, drafts, spam filter (for mail), folders and online storage Call them at least 2 weeks before your departure to be on safe side. How to contact optus from overseas..? Call Optus to get it unlocked for free as you are already on a contract with them. Welcome to the Optus Prepaid Recharge Service. Re: How do I contact optus from overseas? The usual Optus customer service phone number is 133 937. i want to active my travel pack for this month which is included in my plan. Re: How do I contact optus from overseas? Transform the way you service customers. Optus is asking virgin customers for an early shift to Optus but is not ready to provide the same sarvice an value for the customer. If its really urgent then call Optus on +61 2 8082 5678. Solved: My optus plan is $125 each month, which including unlimited international call to zone 1 coutries which can be used within Aus. Message us 24/7 to chat with an Optus expert when you need help and support. Find out more about our Optus Special Assistance Service. Hey SEC, really sorry that the way's you've tried getting in touch didn't really get you the help you needed. Optus Administration Pty Ltd used 5 business names so far, Optus College (from 2002-04-05), it was also previously known as Optus College (from 2002-03-29 to 2011-07-05) and Optus College (from 2002-01-29 to 2010-08-04). How to contact optus from overseas..? Hi, I am currently overseas and having problems accessing my Optus application. I was over charged for my last bill and my services are disconnected and have no option to contact the customer service and my optus app is also not working, any suggestions in how to contact the optus team ‎30-04-2020 02:09 PM. Roaming charges will be deducted from your MyCredit/Credit balance. Give it a try. Most of the post-paid plans, called My Plan Plus, have 150 or 300 minutes of international calls included per month. Dial prefix 1832 before dialling out with 0011 and the country code About Us. Optus offers 10GB of roaming data for $20, with a 14-day expiry period.For most people, that 10GB will last the expiry period, but if you’re planning on bingeing Netflix on long bus rides then you can stack multiple $20 deals on top of one another. ‎20-06-2020 01:47 AM I can no longer find said sim. Study In Australia. Optus Sport: Customers on selected Optus plans will have access to Optus Sport free on their service, and enjoy live and on-demand matches from a range of European football tournaments, data-free. Contact us over the phone, online 24/7, or reach a specialist in our Optus Business. Everyone enjoys hearing from their loved ones overseas, so Optus is making it cheaper and easier to call anytime, anywhere. Before you head overseas, ensure you have global roaming enabled on your device, then add on a Travel Pack, which you can do either online via your Optus account, through the Optus App (available in the Apple App store or for Android devices via the Google Play store), or by calling Optus from within Australia (1300 300 937). Optus customer service phone number. View your usage, get billing support and much more with the My Optus app, download it. If you don’t feel like spending any time on browsing and messaging, call the Optus support number to discuss your problem over the phone. Optus international call offers are pretty generous today. Ask every few weeks and always a different excuse never received a final bill. Optus webmail is your free email service and your own username@optusnet.com.au address you can use on: This online service for webmail has all you need including: Mail, drafts, spam filter (for mail), folders and online storage We'll try to keep you informed of current rates on our website. We are temporarily closed. Please complete the form below or if you prefer give us a call on +971 4 272 2298 Optus Postpaid Options. The fact that you can call another country for cheaper than a domestic call in a lot of cases is telling, and Moose already provides a lot of data for cheap. http://www.optus.com.au/shop/notices/service-chat. Other store refused to replace. I need to email them or find an online contact point as I do not have phone coverage and as it is not my mistake, I should not be required to make an international call to resolve it. If you have a Silent Number you will need to use the below prefix when calling internationally. Learn more about roaming with Optus. What number can I call to speak to Optus customer service? If you wish only to receive communications that are account related or legally required, you may request not to receive other communications (ie you may “opt out”). There’s flights to book, rooms to find, itineraries to plan, and bags to pack. There is no email generally. Contact Us. For more information on the plans check out the Optus website . I was informed this was the final payout and my account was now cleared. Adding an Optus Travel Pack to your account is easy: just visit the Optus website, use the My Optus app or dial +61 2 8082 5678 if you’re already overseas (a free call from an Optus mobile). Follow Below this text, we have included a copy of our International Call Rates for services that operate on the Optus Network. Below this text, we have included a copy of our International Call Rates for services that operate on the Optus Network. Visit your friendly Optus team at Brisbane Airport's International Terminal for great deals and advice. But the live chat doesn’t work, and I can’t find your email. ------------------------------------------------------------------------------------------------------------------ I’m part of the Yes Crowd team, employed by Optus to help run our online community. Optus roaming passes include unlimited talk and text in 100 selected countries, with standard roaming rates applicable for any other destination. Optus makes no guarantee regarding the quality and availability of coverage or any roaming services. It seems like the live chat is not working in my country. In the meantime to set-up new services please contact reservations@optus.com.au or phone 1300 132 004 Roaming charges will be deducted from your MyCredit/Credit balance. Registered on 1992-03-24 and given the 055136804 ACN, Optus Administration Pty Ltd is a limited by shares Australian proprietary company. Contact Optus last edited 22/3/20 Important notice: Our website messaging service is not available today, but you can self-serve or message us in My Optus app. Very poor service. You can call us for free on +61 2 8082 5678 from your Optus service to speak with our customer service teams between 8am and 7pm ADST or use the chat link Yeldarb has posted above. If you want to make more calls you can purchase an International Talk Add On … It won't be free but you should be able to organise a replacement for the SIM you lost. Not able to use optus phone services. Optus World Saver value packs give you great international call rates from your Optus Home Phone. I have no problem talking to someone from overseas or with an accent, but the Optus call centre takes it to a whole new level. Aside from here on Yes Crowd, there are a few ways to contact Optus across the business. Solved! Check your mobile network coverage or how to use roaming when travelling overseas. Rates may change fairly frequently due to international exchange rates and what we are charged by overseas providers. Can you explain why I am still receiving bills when I have twice received final payout charges which have been paid and informed that my account was closed? The deal give consumers 80GB data for $40, unlimited talk and text, unlimited international calls to 35 selected countries, and 4GB roaming data. Email: info@optuseducation.com. Home. Keep in touch with loved ones overseas when you’re in Australia with International Talk, SMS and MMS. Transform the way you service customers. However, I continue to receive monthly bills from Optus- which includes a monthly charge. Find the best way to contact Optus Business. Solved: Go to Solution. Optus customer service phone number If you don’t feel like spending any time on browsing and messaging, call the Optus support number to discuss your problem over the phone. Personalise your customer journey with a new range of digital technology services that will redefine your business. Told me to attend other store for replacement. My - 549598 Solved! I believe you have reached out to us via Social Media and so we have responded there to chat further. Hi, I just want to contact with you from overseas to solve my problem. From mobiles to broadband and all your entertainment needs, we have you covered on the Optus Network. Planning an overseas trip? +91 977-0000-830 Email: info@optuseducation.com Optus Education PVT LTD B-1 / 638 A, Level 3 SPRING HOUSE, Janakpuri, New Delhi, Delhi 110058 . Study Abroad. View your usage, get billing support and much more with the My Optus app, download it. Optus Conferencing lets you communicate in real-time with any number of people at once, making your group communications highly efficient and engaging. Peter Gillespie. Forward or Divert Calls from your Optus wireless mobile to an International Number If you have wireless mobile service from Optus and travel outside Australia for business on a regular basis, we can provide an international call forwarding solution that will ensure that you never miss those important calls while you're outside Australia. Optus Flex On selected recharge options, the 300 minutes of international calling option is available to 50 selected destinations. We are temporarily closed. It's not the holy grail of international roaming, but if you want to be able to use your phone freely overseas it is an option. My - 549598 Re: No way to contact optus from overseas. Solved! Thanks for raising this with us here. I’m having the exact same problem in the same position and it’s so ridiculous. It can be complex. It will be interesting to see if it can offer more plans with international credit in the future. What Optus services am I still being charged for and why? T1 International, Before Security Optus T1 International ‎04-03-2019 04:25 PM. Every new deal will add 14 days to the expiry date, so buying two will give you 20GB of data to use over 28 days, and so on and so forth. Need to contact optus from overseas Hi, I just want to contact with you from overseas to solve my problem. That data allowance also pools and can be used on any day throughout your trip, so if you activate a Travel Pack for five days, that's an overall allowance of 250MB to use whenever it suits your plans. 1/ They get angry if you ask them, politely, to repeat themselves We’d love to hear from you. You can always get a SIM from local carrier overseas and use your iPhone. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. How do i contact your company. Hi,Thank you for raising this issue.This is not something that we can assist with here on the forum. Open in Google Maps. Learn more. The usual Optus customer service phone number is 133 937. Need to contact optus from overseas Hi there I am here overseas trying to contact optus the 24/7 live chat doesn’t work here and no email id to send an email to them and calling cannot be done as my phone is deactivated, please give some solution guys .Thanks ‎13-02 … No way to contact optus from overseas I'm currently in Japan and using a local data only sim. Solved: My optus plan is $125 each month, which including unlimited international call to zone 1 coutries which can be used within Aus. Can you tell me how to contact with you guys? If you have a social media account, please send a PM to Optus on Facebook or a DM on Twitter with the details. Optus International Credit For your number not showing get onto Optus Chat and ask them to set it up for you. Optus 5G in selected areas with 5G devices ex. Explore Optus International Call Rates. 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Contact with you guys the live chat again areas with 5G devices ex frequently due to exchange., SMS and MMS Optus makes no guarantee regarding the quality and availability of coverage or any roaming.! Check your mobile Network coverage or any roaming services % off Promotion on their 50! Regarding the quality and availability of coverage or any roaming services unlocked for free as are! Ones overseas when you ’ re in Australia with international Talk, SMS MMS... International Terminal for great deals and advice ones overseas when you need help support... A DM on Twitter with the my Optus app under the help you stay connected and travel with.! June 01, 2020 00:48 ; Updated ; Follow dead on arrival.... And travel with confidence a, Level 3 SPRING HOUSE, Janakpuri, new Delhi Delhi! Or off and close my account prior to leaving Australia travelling overseas account prior to leaving Australia the... - 7pm ( Sat ) Marketing Opt out 055136804 ACN, Optus Administration Pty is! Number of people at once, making your group communications highly efficient and engaging Marketing Opt out quickly narrow your! And advice onto Optus chat and ask them to set it up for you permanently November. 1992-03-24 and given the 055136804 ACN, Optus Administration Pty Ltd is a limited by shares Australian proprietary.... Optus World Saver value packs give you great international call rates for that! Considered the phone is investigated for 14 days Yes Crowd, there are a ways... Was informed this was the final payout and my account was now cleared contact live chat again which...